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Privacy

Privacy Policy

Last updated: 24 June 2026

This Privacy Policy explains how Lanterns ("the App", "we", "our", or "us") collects, uses, stores, processes, and protects information related to your use of the app. Lanterns is designed to help people create and preserve meaningful memories through digital lanterns. We do not sell your memories, voice recordings, transcripts, emotion tags, or personal content to advertisers, data brokers, or other third parties. By using Lanterns, you acknowledge and agree to the practices described in this Privacy Policy.

01Information We Collect

Lanterns is designed to operate without requiring users to create accounts using names, email addresses, phone numbers, or other directly identifying information. Instead, Lanterns uses pseudonymous identifiers to support app functionality, subscriptions, analytics, backups, and related operations.

Depending on how you use Lanterns, we may collect, generate, store, process, receive, transmit, or otherwise use the following categories of information:

We do not intentionally collect information that directly identifies users unless voluntarily provided through support requests, communications, payment providers, or other interactions with us.

We do not sell your memories, voice recordings, transcripts, emotion tags, or personal content to advertisers, data brokers, or other third parties.

We may use aggregated and pseudonymised statistics derived from app usage, lantern activity, emotion tags, pseudonymous user identifiers, word counts, or related metadata to understand usage patterns, improve Lanterns, develop new features and experiences, and share high-level statistics that do not identify individual users.

02Voice Recordings

Voice recordings may be processed locally on the user's device to generate transcripts and support app functionality.

Lanterns does not access, store, or process voice recordings on its servers as part of normal app operation.

Because voice recordings are intended to remain on the user's device, deleting the app, clearing device storage, losing a device, or deleting local files may result in permanent loss of voice recordings.

The quality, accuracy, availability, and performance of transcription may vary depending on device capabilities, operating system support, audio quality, language support, background noise, and other technical factors beyond our control.

Where available, backup, export, import, and restore features may include voice recordings. While we aim to make these features reliable, we do not guarantee successful backup, transfer, import, export, or restoration of voice recordings.

03Transcripts, Emotion Tags & Metadata

Lanterns may generate transcripts from voice recordings processed on the user's device.

Lanterns may generate, store, process, analyze, transmit, and use emotion tags, classifications, usage information, word counts, pseudonymous identifiers, and related metadata associated with app activity.

Transcripts are generated and stored locally on the user's device and are not transmitted to Lanterns' servers as part of normal app operation. Emotion tags, classifications, usage information, word counts, pseudonymous identifiers, and related metadata may be used to support app functionality, subscriptions, analytics, product improvement, personalization, backup and restore features, and future app features.

Emotion tags, classifications, usage information, pseudonymous identifiers, technical information, subscription information, and related metadata may be transmitted to, stored by, or processed through services used to support analytics, subscriptions, app functionality, or related operational purposes. The contents of transcripts are not transmitted to Lanterns' servers as part of normal app operation.

Users acknowledge that transcripts and emotion tags may contain inaccuracies, omissions, or unintended classifications and should not be considered a complete or factual representation of a user's thoughts, feelings, intentions, or experiences.

Lanterns may generate descriptions, summaries, classifications, contextual information, or other derived content based on available data. Such content may include inferred, estimated, narrative, descriptive, or atmospheric language intended to improve readability or user experience and may not reflect actual events, conditions, weather, locations, circumstances, or other factual details.

Backups are created on the user's device and may contain both voice recordings and transcripts, along with emotion tags and related content. These backups remain under the user's control and are not transmitted to Lanterns' servers as part of normal app operation. Lanterns may use encryption and other security measures designed to help protect locally stored data and backups; however, no method of storage, encryption, or transmission can be guaranteed completely secure. If a user chooses to export, transfer, or share a backup file off their device, the user is solely responsible for the storage, security, transmission, sharing, and management of that file. Lanterns is not responsible for the loss, disclosure, corruption, unauthorized access, or misuse of backup files once exported from the app.

Users should not rely on generated content as a complete or factual record of events.

Lanterns allows you to add names, photographs, and other details about people in your life to organise and personalise your memories. You are solely responsible for any information you choose to add about other individuals, and you confirm that you have obtained any consent or permission required to do so. Such content, including photographs, is stored locally on your device and is not transmitted to or stored on Lanterns' servers as part of normal app operation. Because this content does not reach us, we are unable to access, retrieve, modify, or delete it on your behalf. Any concerns regarding information stored about a third party are a matter between you and that individual.

04Analytics, Subscriptions, Payment Processing & Third-Party Services

Lanterns uses analytics, subscription, payment processing, infrastructure, and related operational services to help provide, maintain, improve, secure, and support the app.

These services may receive, process, store, or generate information such as pseudonymous user identifiers, subscription status, technical information, device information, app interactions, feature usage, crash reports, network-related information, and other operational data.

Third-party services used by Lanterns may collect information in accordance with their own privacy policies and practices.

We may use third-party providers to support analytics, subscriptions, payment processing, hosting, infrastructure, notifications, customer support, backup functionality, and other operational requirements.

Lanterns uses PostHog for analytics purposes. PostHog may receive pseudonymous user identifiers, emotion tags, feature usage, app interactions, word counts, and related operational metadata to support analytics and app improvement. PostHog may also derive approximate location information from users' IP addresses using GeoIP technology. PostHog does not receive your voice recordings, transcripts, or lantern content. PostHog's privacy policy is available at https://posthog.com/privacy.

We do not authorise third-party providers to sell your memories, voice recordings, transcripts, emotion tags, or personal content on our behalf.

Lanterns works with the following categories of third-party data processors to support app operations:

Each processor is expected to handle data in accordance with applicable privacy laws and their own privacy policies. We do not authorise any processor to sell or misuse your data. We may update this list as the app evolves and will reflect material changes in this Privacy Policy.

We may change, add, or remove third-party providers from time to time as the app evolves.

Lanterns and its third-party analytics providers may use device identifiers, pseudonymous identifiers, and similar technologies to support app functionality, analytics, and operational purposes. These identifiers are stored locally on your device and may be transmitted to analytics or operational service providers. They do not identify you by name or contact information. Users may be able to reset or limit certain device identifiers through their device's operating system settings; however, Lanterns does not currently provide in-app controls to disable or manage these identifiers. Limiting device identifiers through system settings may affect the functionality of certain app features.

05Data Retention & Deletion

Lanterns retains information only for as long as reasonably necessary to provide app functionality, support subscriptions, comply with legal obligations, resolve disputes, prevent abuse, maintain security, and support legitimate business operations.

Because voice recordings are intended to remain on the user's device, deleting the app, clearing device storage, deleting local files, or losing access to a device may permanently remove voice recordings and other locally stored content.

Users may request deletion of analytics identifiers, subscription-related information, or other data we may hold by contacting us at support@lanternsformemories.co.in.

We will make reasonable efforts to process deletion requests within 30 days, subject to legal, security, operational, contractual, or regulatory requirements.

Where reasonably possible and permitted by law, we will delete or pseudonymise information associated with a user's request, including analytics identifiers, subscription-related information, and other data under our control.

Certain information may be retained where necessary to comply with legal obligations, resolve disputes, prevent fraud or abuse, enforce agreements, or maintain the security and integrity of Lanterns.

06Your Rights & Choices

Depending on applicable laws and your location, you may have the following rights regarding your personal data:

To exercise any of these rights, contact us at support@lanternsformemories.co.in. Because Lanterns is designed to operate without directly identifying users, we may be unable to locate, retrieve, or action data associated with a specific individual without sufficient identifying information. We will make reasonable efforts to process requests where we are able to verify and locate the relevant data, but we cannot guarantee that all requests can be fulfilled given the pseudonymous nature of the app. We may ask you to provide reasonable information to help us locate your data, such as your pseudonymous identifier if available through the app.

Where available, users may manage notification preferences, permissions, and certain privacy-related settings through the app or their device settings. Users may choose not to provide certain information or may withdraw consent for certain processing activities where consent is the legal basis. Doing so may limit the availability or functionality of certain features.

07Children's Privacy

Lanterns is not intended for individuals under 18 years of age.

We do not knowingly collect personal information from children under 18.

If we become aware that information has been collected from a child in violation of this Privacy Policy or our Terms and Conditions, we may take steps to delete the information, restrict access to the app, or take other actions we consider appropriate.

Parents, guardians, or other authorized individuals who believe a child may have provided information through Lanterns may contact us at support@lanternsformemories.co.in.

08International Processing

Lanterns may use third-party service providers located in different countries, including the United States, to support analytics, subscriptions, payment processing, infrastructure, and other operational requirements. As a result, certain information may be processed or stored outside your country of residence, including in countries where privacy and data protection laws may differ from those in your country of residence.

We rely on our third-party service providers to handle transferred data in accordance with their own privacy policies and applicable laws. By using Lanterns, you acknowledge that your information may be processed in such countries and under such conditions.

09Security

We implement reasonable technical and organisational measures designed to protect information under our control against unauthorised access, disclosure, alteration, or destruction. These measures are designed to be appropriate to the nature and sensitivity of the information processed.

However, no method of storage, transmission, or encryption can be guaranteed completely secure. We cannot guarantee the absolute security of information transmitted to or from Lanterns or stored on your device.

In the event of a data breach affecting your personal information, we will take reasonable steps to contain the breach, assess the risk, and notify affected users and relevant authorities where required by applicable law.

10Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes to Lanterns, its features, legal requirements, business operations, data practices, or related matters.

Updated versions of this Privacy Policy will become effective when published within the app, on our website, or through other reasonable means of notice.

Continued use of Lanterns after an updated Privacy Policy becomes effective constitutes acceptance of the revised policy.

For changes that materially affect privacy rights, data collection practices, data processing activities, or the handling of user information, we may require users to review and acknowledge the updated Privacy Policy before continuing to use certain features or the app.

11Contact

If you have questions, concerns, privacy requests, feedback, or complaints regarding this Privacy Policy or Lanterns, you may contact us at: support@lanternsformemories.co.in.

Lanterns has designated a Grievance Officer who can be contacted at support@lanternsformemories.co.in. We will make reasonable efforts to acknowledge grievances within 48 hours and resolve them within 30 days.

We may require reasonable information to verify the identity or authority of a person making a request before responding. We will make reasonable efforts to respond within an appropriate timeframe and in accordance with applicable laws.

Get in touch

Questions, feedback, or anything at all — we'd love to hear from you.

support@lanternsformemories.co.in

We usually reply within 48 hours.